Customer Care for Returns, Exchanges and Cancellations
We gladly accept returns, exchanges, and cancellations
Contact us within: 7 days of delivery support@theTeaMage.com. We will provide instructions for your return, exchange or cancellation.
Ship items back within: 14 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
• Custom or personalized orders
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Opened Tea/Herbs unless defective
• Unopened Tea/Herbs more than 14 days after delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us with questions and concerns.
We ship with UPS and USPS. The rates provided are live rates. We offer free shipping on orders over $50 via promo code at check out. We only ship within the United States at this time. No international shipping is available.
- Credit / Debit Cards
This Web Site, theteamage.com, ("Site") is hosted by The Tea Mage.
We may, from time to time, modify the terms of this Agreement. When we make changes, we will post those changes here. Your use of the Site following any such modification constitutes your agreement to the terms of the modified Agreement.
The Tea Mage does not sell products to children. The Tea Mage only sells products to adults, ages 18 years and older, who can purchase them with a credit card. To the maximum extent permitted by applicable law, The Tea Mage reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if The Tea Mage believes that user conduct violates applicable law or is harmful to the interests of The Tea Mage or its affiliates.
The Tea Mage™ logo is a trademark of The Tea Mage in the United States. All rights reserved.
All rights in the product names, company names, trade names, graphics, logos, page headers, button icons, scripts, product packaging, trade dress and designs of all The Tea Mage or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to The Tea Mage or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on this Site confers on you any license or right under any patent or trademark of The Tea Mage or any third party.
All copyright rights in the text, images, photographs, graphics, user interface, and other content provided on the Site, and the selection, coordination, and arrangement of such content, are owned by The Tea Mage or its third-party licensors to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Site for any purposes. Nothing stated or implied on the Site confers on you any license or right under any copyright of The Tea Mage or any third party.
The Site and the information contained in reference herein are for your personal, non-commercial use only. Except as otherwise specifically permitted herein or by applicable law, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of this Site, or use the contents of this Site in litigation, or for any commercial or promotional purposes, without the express written consent of The Tea Mage or its lawful successors and assigns. For usage permission, contact us.
License and Site Access
The Tea Mage grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of The Tea Mage. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.
Neither this Site nor any portion of this Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of The Tea Mage. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Tea Mage or our affiliates without express written consent. You may not use meta tags or any other hidden text using The Tea Mage’s name or trademarks without the express written consent of The Tea Mage. Any unauthorized use terminates the permission or license granted by The Tea Mage.
You may not make any part of this Site available as part of another service by "deep linking" or otherwise, or create any links to this website, and, in particular, you may not use The Tea Mage logo or any other proprietary graphic or trademark as part of any "hot" link or hyperlink to this website, without the express prior written permission of The Tea Mage.
Third Party and Co-Branded Web Sites
This Site may contain hyperlinks ("links") to Web Sites operated by persons or entities other than The Tea Mage ("third-party Web Sites") or to co-branded Web Sites operated by a third party ("co-branded Web Sites"). We provide such links for your reference and convenience only. A link from The Tea Mage to a third-party Web Site does not imply or mean that we endorse the content on that third-party or co-branded Web Site or the operator or operations of that Web Site. You are solely responsible for determining the extent to which you use any content at any third party or co-branded Web Sites to which you might link from our Site. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TEA MAGE IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY WEB SITE OR CO-BRANDED WEB SITE, ANY MERCHANT OR OPERATOR OF A THIRD-PARTY WEB SITE OR CO-BRANDED WEB SITE, OR ANY OTHER PERSON WITH WHOM YOU ENGAGE IN ANY TRANSACTION.
You agree to comply with all applicable law in connection with your use of the Site, and such further limitations as may be set forth in any written or on-screen notice from The Tea Mage. As a condition of your use of the Site, you warrant that you will not use the Site for any purpose that is unlawful or prohibited by this Agreement. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with this Site or any co-branded Web Site will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with The Tea Mage or any co-branded Web Site at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.
By using this Site, you agree not to violate or attempt to violate the security of the Site, including, without limitation, actions such as:
Accessing data not intended for you or logging into a server or account that you are not authorized to access;
Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
Attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, "flooding," "spamming," "mailbombing," or "crashing" the Site;
Sending unsolicited email, including promotions and/or advertising of products or services, and
Forging any TCP/IP packet header or any part of the header information in any email or posting.
Risk of Loss
All products purchased from the Site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, The Tea Mage. Title to products purchased on the Site, as well as the risk of loss for such products, passes to you when The Tea Mage delivers these items to the carrier.
The Tea Mage attempts to accurately describe its products listed on the Site. We do not warrant that product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. We have attempted to display accurately the colors of our products that appear at the Site. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor's display of any color will be accurate. Merchandise displayed for sale at the Site is not be available in retail stores. The Tea Mage is an online retailer only. Unless otherwise stated, the prices displayed at the Site are quoted in U.S. Dollars.
DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY
THIS SITE IS PROVIDED BY THE TEA MAGE ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TEA MAGE MAKES NO REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, THIRD-PARTY CONTENT, MATERIALS, PRODUCTS, SERVICES OR LINKED SERVICES PROVIDED ON OR THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION, THAT THE INFORMATION PROVIDED THROUGH THE SITE WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS; THAT THE SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; OR THAT THE CONTENT ON THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY INFORMATION ON THIS SITE IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW FOR THESE CHANGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TEA MAGE DISCLAIMS ALL WARRANTIES, EXPRESS OF IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE REGARDING ANY PRODUCTS PURCHASED THROUGH THIS SITE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER THE TEA MAGE, NOR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS SITE, SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE UNAUTHORIZED USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THIS SITE OR ANY LINKED SITES OR SERVICES IN ANY MANNER NOT EXPRESSLY PERMITTED HEREIN; OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OR EXCLUSIONS OF LIABILITY STATED HEREIN APPLY IN THE STATE OF TEXAS, USA, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW; HOWEVER CERTAIN STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, IN WHICH CASE SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Applicable Law and Disputes
This Agreement, your rights and obligations, our rights and obligations, and all actions contemplated by this Agreement will be governed by the laws of the United States of America and the State of Texas, without regard to principles of conflicts of law and as if this Agreement were a contract wholly entered into and wholly performed within the State of Texas. You hereby consent to the exclusive personal and subject matter jurisdiction of the courts of the State of Texas over any claim against The Tea Mage, and acknowledge that venue is proper in any state or Federal court in the District of Texas. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods.
Miscellaneous Legal Provisions
We may discontinue the Site at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of the Site at any time for any reason, without notice. We may discontinue or restrict your use of the Site at any time for any reason, without notice.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and The Tea Mage as a result of this Agreement or your use of this Site. Nothing contained in this Agreement is in derogation of The Tea Mage’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by The Tea Mage with respect to such use. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
The failure of The Tea Mage to enforce any provisions of this Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches.
If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
This Agreement is the entire and final Agreement regarding our Site and its content, and supersedes any prior or contemporaneous communications between The Tea Mage and you regarding our Site and its contents. A printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
All rights not expressly granted herein are hereby reserved.